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Privacy Policy

Effective Date: 2023-10-01

Last Updated: 2025-01-01

Empire Cooperative (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information in compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), California Invasion of Privacy Act (CIPA), and the Federal Communications Privacy Act. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us via SMS, email, phone calls, or other communication methods.

  1. Information We Collect
  1. Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Financial Information: Billing details, account information, and payment history.
  • Communication Information: Records of SMS, email, and phone call interactions.
  1. Non-Personal Information

We may collect:

  • Device identifiers, IP addresses, and browser types.
  • Call metadata, such as call duration, time, and date.
  • Message metadata, including timestamps and delivery statuses.
  1. Audio and Call Recordings

With your consent, we may record phone calls for quality assurance, training, or dispute resolution purposes.

  1. How We Collect Information
  • Directly From You: When you contact us, subscribe to services, or provide information through forms, calls, emails, or SMS messages.
  • Automatically: Through cookies, call logs, and tracking technologies.
  • Third Parties: From credit bureaus, business affiliates, or publicly available databases.
  1. Use of Information

We use your information for the following purposes:

  • To provide, personalize, and improve our services.
  • To communicate with you via SMS, email, or phone regarding your account, services, or inquiries.
  • To comply with legal requirements, including CCPA and CIPA obligations.
  • To detect and prevent fraud, unauthorized access, and other security risks.
  • To conduct quality assurance and improve customer service.

 

 

Opt-In:

Once registered you will receive an SMS to accept receiving occasional SMS notifications

Message Frequency:

You may receive occasional SMS messages from us. Message frequency may vary but will be kept to a minimum.

Opt-Out:

To stop receiving SMS messages from us, reply with “STOP” at any time. You can also turn off the setting by going to your Profile Settings and moving the slider to turn off SMS notifications.

Data Usage:

We will only use the information collected during the SMS opt-in process for sending you SMS messages and will not share your personal information with third parties.

Message and Data Rates:

Message and data rates may apply, depending on your mobile carrier plan.

How We Protect Your Information

We implement industry-standard security measures to safeguard your information, including:

Secure data encryption during transmission and storage. Restricted access to sensitive information. Regular monitoring for vulnerabilities and breaches.

How We Share Your Information

We may share your information with trusted third parties only under the following circumstances:

To comply with legal obligations. With service providers assisting in our operations (e.g., SMS platforms, data processors).With your explicit consent for specific purposes.

We do not sell your personal information to third parties.

Your Rights and Choices

Access and Update: You may request to access or update your personal information by contacting us. Opt-Out: You may opt out of receiving marketing communications, including A2P messages, at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie settings through your browser preferences.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. Please check this page regularly for updates.

 

  1. Your Rights
  1. California Residents (CCPA Rights)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose.
  • Request Deletion of your personal information, subject to certain exceptions.
  • Opt-Out of the sale of your personal information (we do not sell personal information).
  • Non-Discrimination for exercising your privacy rights.

To exercise your rights, contact us at [Insert Contact Information].

  1. Consent for Communications

Under federal and state laws, you must provide prior express consent to receive marketing communications via SMS, email, or phone. You may revoke consent at any time by contacting us or using opt-out mechanisms provided in our messages.

  1. Disclosure of Information

We may share your information with:

  • Service Providers: To assist with SMS, email, and call communications.
  • Legal Authorities: To comply with subpoenas, court orders, or legal requirements.
  • Business Partners: For legitimate business interests, with your consent where required.
  1. Call, SMS, and Email Communications
  • SMS Messages: By providing your phone number, you consent to receive text messages from us. Message and data rates may apply. You may opt out by replying “STOP” to any SMS or contacting us directly.
  • Email Communications: By providing your email address, you consent to receive emails related to your account or promotional offers. You may unsubscribe using the link provided in the email.
  • Phone Calls: We may contact you by phone for service updates, billing inquiries, or other purposes. Call recordings are conducted in compliance with federal and state laws.
  1. Data Security

We implement technical, administrative, and physical safeguards to protect your information. However, no system is entirely secure, and we cannot guarantee absolute security.

  1. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware of such collection, we will delete the information promptly.

  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we encourage you to review the policy periodically.

  1. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Empire Cooperative

Phone: 888-392-0541

Email: [email protected]