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Terms and Conditions

 

Effective Date: 2023-10-01

Last Updated: 2024-11-15

 

Welcome to Empire Cooperative (“we,” “our,” or “us”). By accessing or using our services, including communications via SMS, email, and phone calls, you agree to these Terms and Conditions (“Terms”). Please read them carefully before engaging with our services.

 

  1. Acceptance of Terms

 

By using our services or providing your contact information, you agree to:

  • Receive communications via SMS, email, and phone calls.
  • Be bound by these Terms and our Privacy Policy.
  • Comply with applicable laws and regulations.

 

If you do not agree to these Terms, please do not use our services or provide your contact information.

 

  1. Services Provided

 

Empire Cooperative offers [insert description of services] and communicates with users via SMS, email, and phone for purposes such as:

  • Account management.
  • Service updates and notifications.
  • Billing and payment inquiries.
  • Promotional offers (with consent).

 

  1. User Obligations

 

You agree to:

  • Provide accurate and up-to-date contact information.
  • Use our services lawfully and for their intended purpose.
  • Notify us immediately of unauthorized use of your account or contact details.
  • Ensure you have the authority to provide consent for communications if using shared contact details.

 

  1. Communications

 

  1. SMS Communications

 

By providing your mobile number, you consent to receive text messages from us regarding your account or services.

  • Message and data rates may apply.
  • To opt out, reply “STOP” to any SMS or contact us at [Insert Contact Information].

 

  1. Email Communications

 

By providing your email address, you consent to receive service-related and promotional emails.

  • You may unsubscribe from promotional emails via the “Unsubscribe” link in the email.
  • Service-related emails are necessary and cannot be opted out of.

 

  1. Phone Calls

 

By providing your phone number, you consent to receive phone calls regarding your account, services, or promotions. Calls may be recorded for quality and training purposes, subject to applicable laws.

 

  1. Consent to Call and Message Recording

 

You consent to the recording of phone calls and storage of SMS messages for:

  • Quality assurance and training.
  • Dispute resolution.
  • Compliance with legal requirements.

 

Recordings and communications will be handled in accordance with our Privacy Policy.

 

  1. User Rights

 

  1. California Residents

 

Under the CCPA, you have the right to:

  • Request information on data collected about you.
  • Opt out of communications.
  • Request deletion of your personal data (subject to legal obligations).

 

  1. Opting Out of Communications

 

You may opt out of SMS, email, or phone communications at any time by contacting us or using provided opt-out mechanisms.

 

  1. Prohibited Uses

 

You may not use our services to:

  • Violate any applicable laws or regulations.
  • Misrepresent your identity or impersonate others.
  • Disrupt or harm our systems or networks.
  • Send fraudulent or unauthorized messages on behalf of Empire Cooperative.

 

  1. Disclaimer of Warranties

 

Our services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee:

  • The uninterrupted or error-free operation of our communications systems.
  • The accuracy or completeness of information provided.

 

  1. Limitation of Liability

 

To the fullest extent permitted by law, Empire Cooperative will not be liable for:

  • Any damages arising from the use of our services or communications.
  • Unauthorized access to or alteration of your communications.

 

  1. Termination of Services

 

We reserve the right to suspend or terminate your access to our services if you:

  • Violate these Terms.
  • Provide false or misleading information.
  • Engage in prohibited uses of our services.

 

  1. Changes to These Terms

 

We may update these Terms periodically. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated Terms.

 

  1. Governing Law

 

These Terms are governed by the laws of the State of California and applicable federal laws. Any disputes arising under these Terms will be resolved in the courts of [Insert County, California].

 

  1. Contact Us

 

If you have questions about these Terms or need assistance, please contact us at:

 

Empire Cooperative

Phone: 888-392-0541

Email: [email protected]